This Privacy Policy explains how Cleaners Croydon collects, uses, stores and protects personal data relating to customers and prospective customers in the Croydon area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Cleaners Croydon customers and service users located in the Croydon area, including individuals, households and businesses who make enquiries, request quotations or engage our cleaning services.
Cleaners Croydon is the data controller in respect of the personal data we process about you. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.
We may collect and process different types of personal data about you depending on how you interact with us and which services you request. This may include the following categories of information.
Identification and contact details: name, title, postal address, service address, billing address, and any contact details you provide such as email address or other communication details.
Service and account information: details of cleaning services requested, property type and size, access instructions, preferred dates and times, service notes, and records of bookings and invoices.
Communication records: information contained in enquiries, quotation requests, complaints or feedback, and any correspondence between you and Cleaners Croydon, including notes of telephone conversations where relevant.
Payment information: details necessary to process payments such as payment method and transaction references. We do not store full card details if payments are processed via an external payment provider.
Technical and usage information: limited technical data that may be collected when you visit our website or interact with our online tools, such as device and browser types and basic analytics information, to help us improve our services.
We collect personal data directly from you when you contact us to make an enquiry, request a quote, book a service, provide feedback, or communicate with us in any other way. This may be done by telephone, in person, via online forms, or through other communication channels.
We may also receive personal data from third parties where you have authorised them to share your details with us, for example a landlord, letting agent, or another party arranging cleaning on your behalf. In these cases we process the data in the same way as if you had provided it to us directly.
Cleaners Croydon relies on the following lawful bases when processing your personal data.
Performance of a contract: We process personal data when it is necessary to take steps at your request before entering into a contract, and to perform our contractual obligations in providing cleaning services you have booked.
Legitimate interests: We process personal data for our legitimate business interests, such as managing our relationship with customers, improving our services, responding to enquiries and complaints, ensuring the security of our operations, and maintaining accurate records. We balance these interests against your rights and freedoms.
Legal obligations: We may process personal data when it is necessary to comply with legal or regulatory requirements, such as tax, accounting or consumer protection laws.
Consent: In limited circumstances, we may rely on your consent, for example for certain types of direct marketing where consent is required. Where processing is based on consent, you can withdraw your consent at any time.
We use the personal data we collect for the following purposes.
To provide cleaning services: including arranging and confirming bookings, tailoring services to your requirements, managing access to the property and resolving any service-related matters.
Customer service and communication: responding to enquiries, providing quotations, sending booking confirmations and updates, and handling complaints or feedback.
Administration and business management: keeping internal records, managing accounts and billing, processing payments, and maintaining service histories.
Improvement of services: monitoring the quality of our services, conducting internal analysis and planning, and training staff to provide a better customer experience.
Legal and regulatory compliance: meeting our legal obligations, responding to lawful requests from public authorities and safeguarding our rights and interests where necessary.
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are engaged to provide services such as secure data hosting, payment processing, accounting support, customer management systems and communication tools.
Where we use data processors, they are only permitted to process your personal data in accordance with our instructions and for specified purposes. They are required to implement appropriate technical and organisational measures to protect your personal data and to keep it confidential.
We may also share personal data with other third parties where required by law, to protect our legal rights or to facilitate a business transaction such as the transfer of services. We do not sell your personal data.
Where any of our service providers or data processors are located outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data, such as using standard contractual clauses or relying on other lawful transfer mechanisms recognised under data protection law.
We retain personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, we keep customer and service records for a period that allows us to manage our relationship with you, handle any queries or disputes, and meet our legal obligations. After the relevant retention period has ended, personal data will be securely deleted or anonymised so that it can no longer be linked to an identifiable person.
We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect data against unauthorised or unlawful processing, accidental loss, destruction or damage.
These measures may include access controls, secure storage, restricted sharing of information on a need to know basis, staff training and regular review of our security practices. While we take reasonable steps to safeguard data, no system can be completely secure and we cannot guarantee absolute security of information transmitted to or from us.
Under data protection laws, you have certain rights in relation to your personal data held by Cleaners Croydon. These rights apply to all our customers in the Croydon area, subject to specific legal conditions and exemptions.
Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, together with information about how and why it is processed.
Right to rectification: You have the right to ask us to correct any inaccurate personal data and to complete any incomplete data we hold about you.
Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: You may request that we restrict the processing of your personal data in specific situations, for example while we are considering a request to rectify or erase your data.
Right to data portability: In some cases, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine readable format, and to request that we transmit it to another controller where technically feasible.
Right to object: You have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation. You also have the right to object at any time to the processing of your personal data for direct marketing purposes.
Right to withdraw consent: Where we rely on your consent as a lawful basis, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
If you have any questions about this Privacy Policy or how Cleaners Croydon processes your personal data, you can contact us using the details provided on our website or through the usual communication channels you use with us.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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