These Terms and Conditions govern the provision of cleaning services by Cleaners Croydon to residential and commercial customers within Croydon and nearby areas. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order for services.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, company, or organisation requesting cleaning services from Cleaners Croydon.
Company means Cleaners Croydon, the provider of cleaning services.
Services means the cleaning services provided by the Company, including but not limited to regular domestic cleaning, one-off cleaning, deep cleaning, end of tenancy cleaning, office cleaning, and related services as agreed at the time of booking.
Cleaner means any employee, contractor, or subcontractor engaged by the Company to deliver the Services.
Premises means the property or location at which the Services are to be carried out.
2.1 The Company will provide the Services as agreed with the Customer at the time of booking. The exact scope, frequency, and duration of the Services will be confirmed in the booking confirmation.
2.2 Any illustrative descriptions of cleaning packages are provided as a general guide only. The specific tasks to be performed may vary depending on the Premises and instructions given at the time of booking or as subsequently agreed in writing.
2.3 The Company reserves the right to refuse any work that is unsafe, unlawful, or beyond the reasonable capabilities or equipment of the Cleaner.
3.1 Bookings may be made by the Customer through the Company’s chosen booking channels. By submitting a booking request, the Customer confirms that all information provided is accurate, complete, and up to date.
3.2 A booking is considered an offer by the Customer to purchase Services in accordance with these Terms and Conditions. The booking shall only be deemed accepted when the Company issues a booking confirmation, at which point a contract between the Customer and the Company comes into existence.
3.3 The Company may require additional information about the Premises, including access arrangements, parking availability, property size, and any particular cleaning requirements or sensitivities. The Customer is responsible for providing accurate details. Failure to do so may result in additional charges, rescheduling, or cancellation of the booking.
3.4 The Company reserves the right to refuse or cancel any booking at its discretion, including but not limited to situations where the Premises are difficult to access, unsafe, or where the Customer has a history of non-payment or unreasonable conduct.
4.1 The Customer is responsible for ensuring that the Cleaner has safe and timely access to the Premises on the agreed date and time. This includes providing keys, access codes, security information, and any parking permits required.
4.2 If parking fees are incurred while providing the Services, these shall be borne by the Customer and may be added to the final invoice.
4.3 If the Cleaner is unable to gain access or is turned away from the Premises at the scheduled time, this may be treated as a late cancellation and the Company reserves the right to charge a cancellation fee as set out in these Terms and Conditions.
5.1 The Customer must ensure that the Premises are in a safe condition for the Cleaner to perform the Services. This includes removing or securing any hazardous materials, ensuring that utilities such as water and electricity are available, and complying with all relevant health and safety regulations.
5.2 The Customer must inform the Company in advance of any areas that require special attention, any surfaces or items that may be delicate or require specific cleaning products, and any restrictions on the use of certain materials due to allergies or sensitivities.
5.3 The Customer is responsible for supervising children, pets, or other individuals on the Premises while Services are being performed and must ensure that they do not interfere with the Cleaner’s work or create a risk to health and safety.
6.1 Service prices will be communicated to the Customer at the time of booking. The price may be based on an hourly rate, a fixed fee, or a package rate, depending on the type of Services requested.
6.2 All prices are provided on the basis of the information supplied by the Customer. If, upon arrival, the Premises are substantially different in size, condition, or access from that described, the Company reserves the right to adjust the price or amend the Services accordingly.
6.3 Unless otherwise agreed, payment is due on completion of the Services or in accordance with the payment schedule specified in the booking confirmation or invoice.
6.4 The Company may require a deposit or advance payment for certain Services, particularly for larger jobs, end of tenancy cleans, deep cleans, or commercial contracts. Any required deposit will be detailed at the time of booking.
6.5 Payment methods accepted by the Company will be communicated to the Customer and may include bank transfer, card payment, or other electronic payment methods. Cash payments may be restricted at the Company’s discretion.
6.6 If payment is not received by the due date, the Company may suspend further Services and reserves the right to charge interest on overdue sums in accordance with applicable law.
7.1 The Customer may cancel or reschedule a booking by giving the Company reasonable notice. The minimum notice period required will be specified in the booking confirmation or accompanying communications.
7.2 If the Customer cancels or reschedules a booking with less than the required notice period, the Company reserves the right to charge a cancellation fee, which may be a fixed amount or a percentage of the quoted price for the Services.
7.3 If the Cleaner is unable to access the Premises at the agreed time or is turned away by the Customer, this may be treated as a late cancellation and the applicable cancellation fee may be charged.
7.4 The Company aims to attend all bookings as scheduled but reserves the right to cancel, delay, or reschedule Services in cases of unforeseen circumstances, including but not limited to severe weather, transport disruptions, illness, or other events beyond the Company’s control. In such cases, the Company will use reasonable efforts to notify the Customer and offer an alternative appointment.
7.5 Where the Company cancels a booking and no suitable alternative can be agreed, any deposit or prepayment made for that booking will be refunded, provided that the Customer is not otherwise in breach of these Terms and Conditions.
8.1 The Company endeavours to provide a professional cleaning service with reasonable care and skill. However, results may vary depending on the condition and age of materials, longstanding staining, and other factors outside the Company’s control.
8.2 The Customer should inspect the work carried out as soon as reasonably possible after completion of the Services. Any concerns or complaints about the quality of the Services must be reported to the Company within a reasonable time, specifying the nature of the issue and providing supporting information where possible.
8.3 Where the Company considers a complaint to be justified, it may, at its discretion, offer a re-clean of the affected area, a partial refund, or another form of reasonable remedy. The Company is not obliged to provide a remedy where the issue arises from fair wear and tear, pre-existing damage, or circumstances beyond its control.
9.1 The Company will maintain appropriate insurance cover in respect of its cleaning activities, including public liability insurance, in accordance with industry practice.
9.2 The Company’s liability to the Customer for any direct loss or damage arising from the provision of the Services shall be limited to the total amount paid by the Customer for the relevant booking, except where such limitation is not permitted by law.
9.3 The Company shall not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of business, or loss of opportunity, howsoever arising.
9.4 The Company shall not be liable for any costs or damage arising from defective materials, poor workmanship, or services provided by third parties not engaged by the Company, nor for any instructions given by the Customer that override professional advice.
9.5 The Customer is responsible for securing valuable, fragile, or irreplaceable items prior to the commencement of the Services. The Company shall not be responsible for damage to items that are excessively fragile, improperly assembled, or not fit to withstand normal cleaning processes.
9.6 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law.
10.1 The Company will comply with applicable waste management and environmental regulations when providing Services within Croydon and surrounding areas. This includes handling, storage, and disposal of waste arising from cleaning activities in a lawful manner.
10.2 The Customer is responsible for informing the Company about any hazardous or regulated waste present at the Premises. The Company does not ordinarily handle hazardous waste, including but not limited to asbestos, clinical waste, chemical waste, or sharps. If such materials are identified, the Cleaner may refuse to proceed with the affected area, and the Customer will need to arrange removal by a licensed specialist.
10.3 Where the Services involve removal of general household or office waste, the volume, type, and destination of such waste must comply with relevant regulations. Additional charges may apply for collection, transportation, and disposal of excess waste or bulky items.
10.4 The Customer must not request the Cleaner to dispose of waste unlawfully or in a manner that breaches local regulations. The Company reserves the right to terminate the Services immediately where such requests are made.
11.1 In the event of alleged damage to the Premises or property during the provision of the Services, the Customer must notify the Company as soon as reasonably practicable and, in any event, within a reasonable period after becoming aware of the issue.
11.2 The Customer must provide reasonable access for the Company or its insurer to inspect any alleged damage. Failure to provide such access may affect the outcome of any claim.
11.3 If keys are entrusted to the Company or a Cleaner, they will be handled with reasonable care. The Company’s liability in the event of lost keys or access devices will, where proven, be limited to the cost of providing a replacement key or reasonable re-securing of the affected lock, subject to the overall liability cap set out in these Terms and Conditions.
12.1 The Company is committed to maintaining high standards of health and safety for its staff, contractors, and Customers. Cleaners are instructed to follow safe working practices and to refuse tasks that present an unacceptable risk.
12.2 The Customer must not request the Cleaner to use any cleaning agents, equipment, or methods that are unsafe, unlawful, or contrary to manufacturer instructions. If the Customer supplies their own products, they are responsible for ensuring that such products are suitable and safe for use.
12.3 Smoking, vaping, or the use of illegal substances by Cleaners while on duty is not permitted. Likewise, the Customer must not create or permit conditions at the Premises that would reasonably be considered unsafe or abusive.
13.1 The Company will collect and process personal data about the Customer solely for the purpose of managing bookings, providing Services, processing payments, and handling enquiries or complaints.
13.2 The Company will take reasonable steps to protect personal information and will not sell or disclose it to third parties except where necessary for the provision of the Services, the operation of its business, or where required by law.
14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in law, business practice, or the scope of Services offered.
14.2 The version of the Terms and Conditions in force at the time of booking will apply to that booking, unless a change in law requires an earlier application or the parties expressly agree otherwise.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16.1 If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be deemed deleted, but that shall not affect the validity and enforceability of the remaining provisions.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
16.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the provision of the Services.
16.4 These Terms and Conditions, together with any booking confirmation or written variation agreed between the parties, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior agreements or understandings.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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